Effective Date: 1/1/2025
At Process Specialty Chemicals (PSC), customer satisfaction is our top priority. We are committed to ensuring that all our products meet the highest standards of quality and performance. In case of any dissatisfaction or issues, we offer the following refund policy to provide clarity and transparency to our customers.
1. Scope of the Refund Policy
This refund policy applies to bulk chemical purchases made directly from Process Specialty Chemicals. Any products purchased through third parties or distributors may follow the respective refund policies of those entities.
2. Eligibility for Refund
A refund may be requested under the following circumstances:
- Product Quality Issues: If the delivered product does not meet the agreed-upon specifications or quality standards as outlined in the contract or purchase agreement.
- Damaged or Contaminated Products: If the product is found to be damaged or contaminated upon delivery.
- Incorrect Delivery: If the wrong product or quantity was delivered.
3. Refund Process
To initiate a refund request, please follow these steps:
- Notify our customer support team within 7 days of receiving the product.
- Contact us at sales@anjopsc.com or +91-251-2481942.
- Provide details such as the purchase invoice, batch number, and a description of the issue.
- Return the affected product in its original packaging, unless otherwise agreed.
- Our team will assess the issue and respond within 14 business days.
4. Conditions for Refund
- Refunds are subject to verification and approval by our quality assurance team.
- Partial refunds may be provided in cases where a portion of the product is deemed unsatisfactory.
- No refunds will be granted if:
- The product has been used or tampered with.
- The issue arises due to improper storage or handling at the customer’s end.
5. Refund Options
Approved refunds will be processed through the following methods:
- Replacement of the defective product.
- Credit note for future purchases.
- Direct refund to the original payment method (in exceptional cases).
6. Non-Refundable Items
- Customized or specially formulated chemical products.
- Products not stored in compliance with our recommended guidelines.
7. Amendments to this Policy
PSC reserves the right to amend this refund policy at its discretion. Any changes will be communicated to customers and reflected on our official website.
Contact Us
For any questions or concerns regarding this policy, please reach out to:
Process Specialty Chemicals
203, Radha Apts, Above Ziddh Hospital, Off Deen Dayal Road, Vishnu Nagar, Dombivli (west), Thane, Maharashtra, India 421201
Phone: +91-251-2481942
Email: sales@anjopsc.com